Frequently Asked Questions
All your questions about 7joy,
answered right here
Deposits, bonuses, account, and support — whatever questions come to mind, find clear answers in our detailed FAQ section.
When playing at 7joy, all kinds of questions can come up — how to deposit money, what the bonus terms are, when account verification is needed, and where to get help if something goes wrong. On this page we have put together detailed, straightforward answers to all of those questions, so you can enjoy playing without any hassle. Click on each section to find the information you need.
Section 1
How to Deposit Money
7joy currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). Every method is fast and secure. Choose whichever is most convenient for you and complete the transaction directly from the deposit page.
The minimum deposit at 7joy is ৳300, regardless of the method used. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. So there is no barrier to getting started with a small amount. Starting with a small deposit is a good way to get familiar with the platform.
7joy does not charge any deposit fee. However, your mobile banking provider (such as bKash or Nagad) may apply a small transaction fee according to their own policy. It is a good idea to check the fee policy of your chosen payment method in advance so there are no surprises.
After logging in to 7joy, go to the deposit section and select bKash as the method. Enter the amount (minimum ৳300) and send money to the designated bKash number. Once you submit the transaction ID, your account balance is usually updated within a short time. If you run into any issues, let us know via live chat.
The minimum withdrawal amount at 7joy is ৳1,000. Once a withdrawal request is submitted, the funds generally arrive in your chosen mobile banking or bank account within 30 minutes to 3 hours. Withdrawal methods — bKash, Nagad, Rocket, Upay, or bank transfer — are the same as deposit methods.
Section 2
Account Verification
7joy may request verification the first time you make a large withdrawal, or if unusual activity is detected on your account. Verification may also be requested at any time for security purposes. Having the required documents ready in advance will help the process go smoothly.
The 7joy verification process generally accepts a National ID Card (NID), passport, or driving licence. The document must be clear and not expired. When uploading a photo or scanned copy, make sure all details are clearly visible.
The verification process secures your account and prevents others from using your identity to open an account or move funds. It is an essential part of running a responsible platform — protecting your money and personal information is 7joy's goal.
Yes, this is very important. The name you registered with on your 7joy account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawals may be held and verification can become complicated. Make sure you provide the correct name at the time of registration.
There is no need to panic if your verification is rejected. First, try to understand the reason — it is usually caused by a blurry image, an expired document, or a name mismatch. Reapply with a clear and correct document. If you are not sure what went wrong, contact us via live chat — the support team will help you in Bengali.
Section 3
Bonus Terms & Conditions
The 7joy welcome bonus is 200% of your first deposit, up to a maximum of ৳8,000. For example: deposit ৳1,000 and you get ৳2,000 in bonus, giving you ৳3,000 to start with. If you deposit ৳10,000 or more, the bonus is still capped at ৳8,000, making your total balance ৳18,000. The bonus is added automatically once you make a qualifying deposit.
A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. At 7joy this rate is 20x, and it is calculated on the bonus amount only — not the deposit. For example: if you receive a ৳2,000 bonus, you must place a total of ৳2,000 × 20 = ৳40,000 in bets before you can withdraw winnings from that bonus.
Once a bonus is awarded, the wagering requirement must be completed within a set time limit. If the requirement is not met before the deadline, the bonus and any winnings from it may be forfeited. As soon as you accept a bonus, check the expiry date in the bonus section and place your bets in time.
Slot games are generally fully eligible for meeting the wagering requirement. However, live casino games or certain specific games may count only partially or may be excluded entirely. Before accepting a bonus, it is wise to check the platform's bonus terms to see which games count and by how much. You can also ask support for more details.
No. The welcome bonus is available only once per player — it is tied to the first deposit on a new account. If the same person attempts to claim the bonus by opening multiple accounts, this will be considered a violation of the platform's rules, and the accounts may be closed with the bonus and winnings forfeited.
Section 4
Contact & Support
7joy has two support channels — live chat and email. You can speak in real time via live chat, or write a detailed description of your issue by email. Email address: [email protected]. Both channels offer support in Bengali and English.
The 7joy support team provides assistance in Bengali and English — both languages. Players in Bangladesh are welcome to ask questions in Bengali and will receive answers in Bengali. So do not hesitate because of language — reach out directly with any issue.
7joy support is active 24 hours a day, 7 days a week. Whether it is late at night or early in the morning, a holiday or a workday — you can reach us via live chat or email at any time. Support runs at all times according to Bangladesh Standard Time (BST, UTC+6).
Having the following information on hand before contacting support will help resolve your issue faster: your registered email or username, the approximate time the issue occurred, the transaction ID if it is a payment-related issue, and a clear description of the problem. If you have a screenshot, send that too — it will help the support team assist you more quickly.
After sending an email to [email protected], you will normally receive an automated confirmation message. If you do not, check your spam folder. Including a brief description of the issue type in the email subject line helps it reach the right team faster. For urgent matters, using live chat directly is the quickest option.
Absolutely. The 7joy support team is not only there for resolving issues — you can also reach out to get general information, understand the terms of a game or bonus, or get help with account settings. Our team is always happy to hear from you. Come to live chat and ask in Bengali.
Still have questions?
Our support team is ready to help
Any issue, any time — talk to us directly in Bengali.
Live Chat
24/7 real-time support
in Bengali and English
Email Support
[email protected]
for detailed issues