7joy's Privacy Policy

1. Introduction

Welcome to 7joy's Privacy Policy. This policy describes how personal information of 7joy platform users is collected, for what purposes it is used, where it is stored, and under what circumstances it may be shared with third parties. 7joy is committed to ensuring a safe, transparent, and trustworthy online entertainment environment for players in Bangladesh.

By creating an account or using our platform's services, you are giving your consent to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform's services or contact us.

7joy reserves the right to amend this policy at any time. For significant changes, we will notify you via a notice on the platform or by email. Always check the "Last Updated" date shown at the top of the policy.

2. Information We Collect

Various types of information are collected as needed to provide services on the 7joy platform. This information can be divided into two main categories:

a) Information provided directly by you:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address.
• National ID (NID) or passport number — as part of the identity verification process (KYC).
• Account login details (username and encrypted password).
• Financial transaction information — records of deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Information provided when contacting our support team.

b) Information collected automatically:

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Logs of your activity on the platform — which pages you visited, how long you stayed, which games you played.
• Information collected through cookies and similar tracking technologies.
• Transaction history and betting records.

3. Purpose of Data Collection

7joy uses your information for the following legitimate purposes:

1. Account management: For creating, verifying, and maintaining your account.
2. Identity verification (KYC): To prevent fraud and ensure platform security.
3. Processing financial transactions: To complete your deposit and withdrawal requests.
4. Providing support services: To resolve issues and answer questions.
5. Responsible gaming: To monitor the risk of excessive play and take action where necessary.
6. Platform improvement: To analyze user experience and improve service quality.
7. Bonuses & promotions: To determine your eligibility and send relevant offers.
8. Legal compliance: To comply with applicable laws and regulations.

4. Data Storage & Security

7joy applies industry-standard security measures to keep your personal information secure. Our platform uses SSL (Secure Socket Layer) encryption technology, which protects all information exchanged between you and our servers.

Our measures to protect your information:

• End-to-end encryption.
• Regular security audits and risk assessments.
• Restricted access controls — only authorized staff can view information as needed.
• Additional security layers on account login.
• Suspicious activity detection systems.

However, complete security cannot be guaranteed when transmitting information over the internet. We take the utmost precautions, but you also have a responsibility to keep your account information secure.

5. Sharing Information with Third Parties

7joy never sells your personal information for commercial purposes. However, certain information may be shared with third parties in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant financial institutions.
• Technology service providers: With technology partners who assist in operating the platform, who are bound by strict confidentiality agreements.
• Legal authorities: In response to lawful requests from government or judicial authorities in accordance with Bangladesh law.
• Fraud prevention: When required to investigate fraud or illegal activity.

The third parties we work with are bound by data protection agreements with us and are required to comply with our privacy standards.

6. Cookies & Tracking Technologies

7joy uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help improve your experience using the platform.

Types of cookies we use:

• Essential cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyze platform usage and improve services.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

7. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information is kept for a specific period for the following reasons:

• To meet legal obligations and retain financial records.
• For the purpose of dispute resolution and fraud prevention.
• To maintain self-exclusion records under the responsible gaming policy.

Once the data retention period has ended or the information is no longer needed, we securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information at 7joy:

• Right to know: You can find out what information we hold about you.
• Right to rectification: You can request correction of incomplete or inaccurate information.
• Right to erasure: You can request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to portability: You can request your information in a structured, commonly used format.

To exercise these rights, contact our support team. We will verify your request and respond as soon as possible.

9. Protection of Minors' Information

7joy is operated for those aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the account registration process.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10. Third-Party Links

The 7joy platform does not contain links to any external websites. If links to any connected services are added in the future, the privacy policies of those third parties will apply, and 7joy is not responsible for that information.

11. Policy Changes

7joy may amend this Privacy Policy as needed. For any significant changes, we will publish a notice on the platform and send information to your registered email. You can confirm the latest version by checking the "Last Updated" date shown at the top of the policy.

Continuing to use the platform after the updated policy is published will be considered as your automatic acceptance of the revised terms.

12. International Data Transfers

7joy may process or store data on international servers for technical purposes. In such cases, we ensure the information receives the same standard of protection and that the relevant parties are bound by our data protection agreements.

13. Dispute Resolution

If you have any concerns or complaints regarding the use of your information, please contact our support team first. We will review the matter and respond to you in writing. If you are not satisfied with our response, you retain the right to take applicable legal action.